Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be returned in the same condition in which you received it: unused, undamaged, and securely packaged. You’ll also need your receipt or other proof of purchase.

To start a return, contact us at info@martinbuckwell.com. Please contact us before sending anything back. If your return is approved, we’ll provide the return instructions and return address.

The customer is responsible for return postage unless the item arrived damaged, is faulty, or was sent incorrectly. Items sent back without first contacting us may delay processing.

You can contact us at info@martinbuckwell.com with any return questions.

Cancellations

You can request cancellation within 24 hours of placing your order, provided the order has not already been fulfilled. Once an order has been fulfilled, please use the returns process instead.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect. Email info@martinbuckwell.com with details and photographs so we can assess the issue and put it right.

Exchanges

We don’t offer direct exchanges. The quickest option is to return the original item, where eligible, and place a separate order for the replacement.

European Union 14-day cancellation period

If you’re located in the European Union, you have the right to cancel your order within 14 days of receiving it, or within 14 days of receiving the final item if your order is delivered in multiple parts. You don’t need to give a reason for cancelling.

To exercise this right, contact us at info@martinbuckwell.com within the 14-day period. You must then send the item back within 14 days of notifying us. You are responsible for return postage unless the item is faulty, damaged, or not as described.

Please handle the artwork only as much as necessary to inspect its nature, condition, and function. We may take account of any reduction in value caused by handling beyond that.

This EU cancellation right is separate from our general 30-day return policy and does not affect your rights if an item is faulty, damaged, incorrect, or not as described.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days, subject to any applicable legal requirements. Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@martinbuckwell.com.

For EU cancellations, any refund of standard delivery charges will be handled in accordance with applicable law.

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